Guest guide

Dear Guests,

Welcome to Hotel Aurum

It is our pleasure to provide you with useful information about our hotel to make your stay more comfortable. If you require further information please do not hesitate to contact our colleagues.

We wish you a pleasant time in Hajdúszoboszló and a pleasant stay in our Hotel.

The Hotel Management

 

SAFETY INSTRUCTIONS

Please follow security instructions for your own safety:

The hotel is a non-smoking unit. Smoking is only allowed in designated areas.

In case of emergency please call Reception, whose dialling number is 0.

In the event of a fire alarm leave the building immediately! You can find the escape route plans on the door of your room. In case of fire, do not use the elevator.

Always keep the room locked. If you leave your room please close the window and the balcony door.

Protect your valuables! Management will not be held responsible for any loss or damage incurred. Secure solution for safekeeping your valuables is the room safe located in every room, which is free to use.

 

IMPORTANT PHONE NUMBERS:

Ambulance:       104

Fire Brigade:      105

Police:                107

Emergency:       112

HOTEL PHONE NUMBERS:

Landline:                +36 (52) 271 431

Mobile:                   +36 (30) 602 52 87

Reception:               0

Restaurant:             405

Aurum Café:            403

Information from A to Z

 

AIR CONDITIONING

All of our rooms are equipped with air conditioning that can be adjusted invidually by our guests. The equipment shuts down if the terrace door or window is open, or if your key card is not inserted into the slot next to the light switch.

 

BABY COT

Please contact Reception for a baby cot.

 

BATHROBE

The use of bathrobe is free of charge. If you want to purchase a bathrobe, the price is 15.000 HUF. Please contact Reception.

 

BATHROOM CHAIR

Bathroom chair is available upon request. Please contact Reception.

 

BICYCLE

For bicycle rental information, please contact Reception.

 

BUSINESS CORNER

Personal computer and printing facility is available 24 hours a day in the lobby, next to the reception desk.

 

CAR RENTAL

For car rental information please contact Reception.

 

CENTRAL SAFE

In case your valuables do not fit in your room safe, please contact reception.

 

CLEANING

Daily cleaning is from 10 a.m. - 3 p.m.

If you do not wish to be disturbed at the given time, but want cleaning services at another time, or do not wish any cleaning at all, please let us know by hanging the sign designated for this purpose on the door. In case you require any extra cleaning, do not hesitate to contact Reception. Bed linen change or extra cleaning costs 7.000 HUF / occasion.

 

COMPLAINTS

Please contact Reception during your stay, so that we can solve your issue as soon as possible.

 

CONFERENCES

The hotel provides an excellent setting for hosting private and business events. Guests are welcome inside the restaurant with capacity of 160 people, and three banquet rooms can serve a further 50 and 100 guests at a time.

 

COPYING

Copying service is available at the reception desk for 40 HUF/page.

 

COSMETICS

Shower caps, nail files, cotton swabs, lotion can be requested from Reception.

 

CREDIT CARDS

We accept VISA, Mastercard, American Express, Maestro, JCB.

 

DAMAGES

In case of international damages, extra fees will be charged.

 

DEEP CLEANING, CLOTHES WASHING

Clothes cleaning service is available every day from 6 a.m. to 6 p.m. For further information please contact Reception. We accept dry cleaning requests to be done by at most 36 hours from request.

 

DEPARTURE

On the day of departure we request you vacate your room before 10 a.m. If you wish to stay longer please contact Reception. Please leave your key card at the Reception desk before leaving the hotel, otherwise 1.000 HUF / card will be charged.

 

ELECTRICITY

The electric current is 220 V/50 Hz.

Voltage converter for 110V and travel adapter is available at Reception upon request.

 

ENVIRONMENT PROTECTION

Our environment-friendly hotel supports several environmental initiatives. We also pay great attention to the reduction of chemicals used, water consumption and apply selective waste collection. We kindly ask you to support our efforts. Let us protect the environment together!

 

ESCAPE ROUTE

Escape Route map is on your room door.

 

EXTRA NEEDS

Extra blankets, pillows (feather, anti-allergic) are available on request, please call Reception. If you need fresh towels or linen contact Reception.

 

FAX & PHOTOCOPYING

Available at Reception for an extra fee.

 

FIRE (IN CASE OF)

Every floor in the hotel is equipped with fire alarm equipment and fire extinguishers; there is also a smoke detector in every room. In case of fire the guests are alarmed by siren sound and are requested to leave the hotel as soon as possible through the nearest emergency exit, following the escape route shown on the emergency escape map on the back of the room door.

 

FITNESS

The use of our 3 cardio machines in the wellness centre is free of charge. Please use them at your own risk.

 

FLORIST

Please contact Reception.

 

HAIRDRYER

Hairdryer is available in every room.

 

HYGIENE PRODUCTS

Razors, toothbrushes and toothpaste are available at Reception for an extra fees.

 

INTERNET

There is free WiFi connection available in the whole area of the hotel. For use a password is provided at Reception.

 

KEY CARD

For electricity in your room, please insert your card in the slot next to light switch by your door.

 

LAUNDRY, DRY CLEANING

We cannot provide a clothes iron and ironing board for private use; instead we offer our laundry services. Price list and laundry-bag can be found in the wardrobe.

 

AURUM CAFÉ

Aurum Café is open 8 a.m. - 12 p.m.

 

LOST AND FOUND

Any items lost or left inside the hotel will be kept for one month, except for food and liquids. For information about lost items, please contact Reception.

 

LUGGAGE STORAGE AND PORTER SERVICE

Please contact Reception for porter service and lugagge storage. The hotel cannot be held responsible for the items placed in the luggage. The porter service and the lugagge storage is free of charge.

 

MEDICAL CARE / PHARMACY

Please contact Reception.

 

MINI-BAR

In your room there is a mini-bar. The price list of the items found inside is included.

 

PACKAGE DELIVERY SERVICES

Package delivery service is available free of charge at the Reception Desk.

PARKING FACILITIES

Daily fee for hotel guests: 1.250 HUF / night / car. The parking lot is guarded and monitored, but we do not take any responsibility for any loss or damages to your vehicle.

 

PETS

Our hotel does not accept any pets.

 

RECEPTION

Reception is open 0-24 hours.

 

RESTAURANT

Aurum Restaurant: Open hours: 8 a.m. - 12 p.m.

Beach Bistro: Open hours: 9 a.m. – 7 p.m.

Breakfeast  8 a.m. - 10 a.m.

Lunch        12:30 a.m. - 2 p.m.

Dinner        6 p.m. - 8:30 p.m.

Room service from the Restaurant costs 1.500 HUF/occasion.

Our company chain’s a’la Carte Restaurant Nr.8 across the street from our Hotel awaits our guests every day from 11 a.m to 11 p.m.

 

SAFE

We take no responsibility for any objects placed in the rooms. Using the safety deposit box in the wardrobe is free of charge.

 

SEWING KIT

Sewing Kit can be requested at reception. Sewing service is available from 6 a.m. to 4 p.m.

 

SHOE CLEANING SERVICES

At the entrance to our hotel a shoe cleaning machine can be found. In the hotel room shoe cleaning kit is available.

 

SLIPPERS

Slippers are available for a fee at the Reception Desk.

 

SMOKING

All of our rooms are non-smoking. Smoking is allowed only in designated areas. In case of smoking in the room, 15.000 HUF will be charged as an extra cleaning fee.

 

SOUVENIR, GIFT

We recommend the Souvenir Shop next to the main entrance. We have a wide selection of artisanal wines from ANGYAL Winery, which you can buy at a discounted price.

 

UMBRELLA

You can lease an umbrella at our Reception Desk.

 

TAXI

Taxi can be ordered at the Reception Desk.

 

TECHNICAL SERVICES

If you notice a technical failure or you need some technical help please contact Reception.

 

VISITORS

Visitors should be reported at Reception. After 10:00 p.m. only hotel guests can stay in the rooms.

 

WAKE UP SYSTEM

You can ask for wake-up call at Reception.

 

WELLNESS SECTION

Open hours: 7 a.m. – 7 p.m.

Aurum Beach open air pool opens in May and closes in October, our open air Thermal water pool is open all year round. Our indoors wellness pools are found on the ground floor of our hotel.

 

Indoors pools:

Thermal pool – Maximum 30 persons.

Thermal round pool – Maximum 8 persons.

Jacuzzi (non-thermal) – Maximum 6 persons.

Submerger pool – Maximum 1 person.

 

Outdoors pools:

Thermal pool (open all year). Maximum 10 persons.

Outdoors pool (open from May 1st to September 30th). Maximum 50 persons.